How do I complete an order?

(1) To finalize your order with Zetsuco, please follow the steps for payment. After confirming your shopping cart, select a payment method and proceed.

Can I change or cancel an order?

(1) A confirmed order cannot be changed, such as the size or color of an item. However, you can cancel an order as long as it has not been processed.

Can I place an order by phone?

(1) Currently, we do not accept phone orders.

When will the order be shipped?

(1) Your order will be processed and shipped within 5 business days from the confirmation date. Once your order has been shipped, you will receive a confirmation email with a tracking number to check the shipping status online. For more detailed information on shipping and delivery, please contact our customer support.

How can I pay for the order?

(1) We offer various secure payment methods. All payments are SSL-encrypted. You can pay for your order with a credit or debit card. The following credit cards are accepted: American Express, Visa, MasterCard®, Maestro®. PayPal is another secure payment method, allowing you to pay for your order through your PayPal account. Your account and credit card information will be transmitted directly through PayPal.

Is payment secure?

(1) Your transaction and payment information are securely encrypted by our payment providers, adhering to strict banking standards. Your credit card information is transmitted directly to the bank and can only be read or viewed by your bank, not by ZETSUCO.

What are the shipping costs?

(1) Shipping costs vary depending on the country and chosen shipping method. Shipping and delivery times will be provided during the ordering process.

Can the delivery address be changed later?

(1) Once your order has been shipped, you cannot change the delivery address. However, you can directly contact the courier and make alternative delivery arrangements.

Are there additional costs?

(1) The final price is calculated based on the laws and taxes of the delivery country. For more information on shipping and delivery conditions, please contact our customer support.